Any warranty agreement will vary depending on the brand and particular product that you purchased. The product's warranty period is displayed on the product page.
Primal Posture does not directly handle product warranties. Your Warranty is with the product supplier.
However if you experience any fault with your goods in regards to the material or workmanship under normal use, and you are within the warranty period, you can contact us using the live chat feature or you can visit the 'contact us' page and submit a form to 'email@example.com' quoting your order number, along with a brief description of the fault. We will then contact the supplier on your behalf. Once this has been done, we will notify you of the outcome and advise the next steps.
Please note: If it is concluded that your item needs to be returned to the supplier, you are responsible for any shipping costs for returning your item. Based on the situation, Primal Posture or the product supplier may decide to reimburse this cost, however this is not guaranteed.
We highly recommend that you use a trackable shipping service or purchase shipping insurance when returning your item. If you choose a shipping service without tracking, you are then liable for the product reaching us. We are not responsible for any products lost during transit and we don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your return to be received, or your repaired/exchanged product to be re-shipped back to you, may vary.
Once the supplier has received the returned item, you will receive a confirmation email notifying you of this. We will then keep you updated regarding the status of your return.
If the supplier inspects your return and deems that the item is defective or beyond repair, they may choose to replace the item, however this will be at the discretion of the supplier subject to their warranty agreement.
Please contact us for further information regarding product warranties.